The company’s main purpose is to keep in touch with its clients and seek customer feedback. Sonic begins the customer satisfaction survey and gives the title Talktosonic.
This survey is gratuitous. Customers share their views about Talktosonic sonic and collect the sonic incentives. Customers are surveyed and free of sonic soda.
History of sonic:
The American food service is Sonic. Troy smith is the acoustic founder. The sonic was founded on 18 June 1953. There are over 3000 stores in the United States. It’s in the top 50 national restaurant. About 1000 employees are working in sonic.
New consumer is joining with the sonic every day. Sonic maintain partnerships with their clients. Sonic offers a good service. The customer is therefore satisfied with the acoustic performance.
Steps for survey:
There are some steps to participate in survey. So, from this we participate in survey and get rewards from them. Following steps are considered for participate in survey.
- Open the website of the talktosonic.
- Select language either the English or Spanish. Then you get receipt.
- After getting receipt enter the code from the receipt.
- Then they will ask you the questions related to experience in sonic then we give the satisfactorily answers.
- After giving answer you will get free reward.
So, it is the procedure that followed by the customer. from the steps we get the free reward and get sonic soda free. It is very important to clear all this process step by steps. from this process company gets feedback and try to improve the service.
After the survey procedure has been completed, we get the free coupon. This coupon is used on the next visit for drinking sonic soda. So that’s when you complete the questionnaire. The voucher is valid for 60 days.
If the coupon is lost, you will not receive any free reward. If you have forgotten your coupon, you can’t get a free reward.
Rules and regulation of sonic:
There are some rules and regulation of any organization. Rules are used to know about the performance of company. There are some rules are followed by customer. following are the rules for survey:
- It is the online survey therefore need of internet connection.
- The age is more than 18 years. Because the feedback from the customer is most important. Customer feedback helps to improve their service.
- The last receipt is required for participate in survey.
- There is the code in receipt it is required for survey.
- The receipt is valid upto 14 days.
- The English and Spanish language is required for the survey.
- One receipt is use only for one survey.
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From above, it is get to know that any organisation’s customer is so important. In terms of customer loyalty, Sonic improve the service. If the customer is happy, the company continues to grow and customers automatically increase and benefit the business.